At Clutchbane, we believe in transparency and respect for every racer’s time, effort, and investment. While we aim to deliver a smooth and satisfying experience, we understand that things can occasionally go off-track. This policy outlines how refunds are handled for digital purchases made through our official channels.
Refunds apply only to purchases made directly through the official Clutchbane website. Transactions made via third-party platforms — like Google Play — are subject to their own terms and must be handled through those providers.
You must submit your refund request within 7 calendar days of purchase. Requests beyond this window may be declined unless related to technical delivery failure or billing errors.
To submit a refund request, include your transaction ID, purchase date, a short explanation of the issue, and any supporting files (e.g. screenshots or receipts). Use the contact form or communication channels available on our website.
Our team will review all refund requests within 3–5 business days. If approved, the refund will be issued to your original payment method. Timing of the actual credit may vary depending on your payment provider.
If you notice an unexpected charge or have a billing concern, please contact us first. We’re often able to resolve issues quickly without needing third-party involvement.
Refunds are in place to address honest issues. Repeated or abusive refund behavior may result in purchase restrictions or account limitations. We reserve the right to deny requests that fall outside this policy.
This policy may be updated as the platform evolves. The latest version will always be available here. By using Clutchbane and making a purchase, you agree to the terms outlined above.
We’re committed to a fair, respectful experience for all players. If something goes wrong, we’ll do our best to set it right — no spinouts, no excuses.